Who do I call for................
Here is an alphabetical list of topics covered below. If you click on the name of the topic, it will bring you directly to that place on the page. Issues with Pella Windows Noise after Quiet Hours (11:00 pm) |
For any cable TV issues you should contact Xfinity Customer Service directly at 800-934-6489. |
Tennis does not have assigned parking spaces. Each unit is allowed to use 2 parking spaces and owners have a 3rd parking permit that can be used for guest parking as long as the lot is not full. Parking passes should be displayed at all times. When the lot is more than 75% full property management may tow cars that do not have valid parking passes displayed. |
Issues with Pella Windows | For any issues with your Pella Windows (functional, weatherstripping, broken glass) call the Pella Repair Line: (303) 371-3750. They are usually helpful but not inexpensive. |
If you rent your unit the maximum number of pets allowed for a rental guest is 2. It is the responsibility of the unit owner to ensure that the HOA Pet Policy is being followed by owner guests. This includes cleaning up after pets on the property and ensuring that pets are not barking and disturbing the neighbors. Problems with a guest should first be reported to the unit owner. If not quickly resolved the issue should be reported to the property manager and the HOA Board. If it is a rental guest the issue may be reported to the STR Hotline (970) 486-3010 with a copy also to the Tennis Board. STR complaints may be filed online at: https://complaints-str.deckard.com/summitkeystone-co-str-complaints |
HOA Quiet Hours are between 11 pm and 8 am. If the excessive noise is coming from a unit that is being used by the owners, or guests of the owners, it is best to approach them and ask them to be quiet. If it is after 11:00 pm and the noise is coming from a unit that is occupied by renters, you should call the STR Hotline, 970-486-3010, and report it. You must give them the If the noise is coming from renters or owners or their guests you should also contact property management and the HOA Board. The Board/Property management will in turn notify the unit owner. If the problem continues after reporting consider calling the Town of Keystone police department. STR complaints may also be made online at: https://complaints-str.deckard.com/summitkeystone-co-str-complaints
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If there is excessive noise coming from a neighboring unit prior to 11 pm it is best to first approach and ask if they can reduce the noise. If the unit inhabitants refuse to cooperate you should contact property management who in turn can notify the unit owner if the owner is not present. If the problem persists you can consider contacting the Town of Keystone police department. Please also notify the Tennis board. If the unit is occupied by rental guests you can file a complaint with the city by calingl (970) 486-3010 or notifying the STR hotline on the website below. They are supposed to then contact the designated agent for the rental unit. Please also notify the HOA board. STR Complaints may be made online at: https://complaints-str.deckard.com/summitkeystone-co-str-complaints |